The System Is Built for a Real Person, Not Generic Answers
"We created a system so that a specific person, because there's nowhere else to turn, they don't know, they've lost hope—and suddenly they write, they receive an answer immediately. 24 hours a day, 7 days a week—the entire week, everything works around the clock."
Dr. Saulitis rejected generic schemes and standard solutions. If you have a specific problem—panic, anxiety, fear, guilt—you reach the system and immediately get materials specially prepared for your situation. This isn't a delayed response until tomorrow; it's help right now.